Chelsea Giftbox

Returns Policy

We want you to have the best possible shopping experience with us. Therefore, we have outlined our return policy below to ensure your satisfaction. Please read the following guidelines carefully:

Eligibility for Returns:

Products can only be returned if you have received the wrong item or if the product is defective.

Returns will not be accepted for any other reasons such as change of mind, dislike of the product, or incorrect size ordered.

Return Timeframe:

Products must be returned within 15 days from the date of delivery.

Return Process:

To initiate a return, please contact our customer support team within the specified timeframe.

Provide your order details, including the order number and a clear description of the issue.

Our customer support team will guide you through the return process and provide you with further instructions.

Return Conditions:

The product must be unused, undamaged, and in its original packaging.

All accessories, tags, labels, and accompanying documentation must be included.

The returned product must be in the same condition as when it was received.

Verification and Approval:

Upon receiving your return request, our team will review the details provided.

We may require additional information, such as photographs or proof of the defect.

Once the return is verified and approved, we will provide you with further instructions.

Return Shipping:

If the return is due to an error on our part (wrong item or defective product), we will arrange and cover the return shipping costs.

If the return is due to customer error (incorrect product selection, change of mind, etc.), the customer will be responsible for the return shipping costs.

Refund or Exchange:

Depending on the situation and availability, we will either offer a refund or exchange for the returned product.

Refunds will be issued to the original payment method used for the purchase.

Timeframe for Refunds:

Once the returned product is received and inspected, we will process the refund within a reasonable timeframe.

Please note that our return policy is subject to change without prior notice. We reserve the right to refuse returns that do not meet the outlined conditions.

If you have any questions or need further assistance regarding our return policy, please contact our customer support team.

Shipping

Orders are processed on the next day and usually delivered in 4-8 days.