1. Prepaid Shipping:

What is Prepaid Shipping?
Prepaid shipping is a delivery option where you pay a flat fee of Rs 49 for shipping on all orders. However, for orders above Rs 499, shipping is entirely free of charge.

How does Prepaid Shipping work?
When you select the prepaid shipping option during the checkout process, a shipping fee of Rs 49 will be applied to your order if the total order value is below Rs 499. If your order exceeds Rs 499, the shipping fee will be waived, and your items will be delivered to your doorstep at no extra shipping cost.

Why should I choose Prepaid Shipping?
Prepaid shipping offers a cost-effective way to have your orders delivered to you. By reaching a minimum order value of Rs 499, you can enjoy free shipping, making it a great choice for those looking to save on delivery costs.

2. COD Shipping:

What is COD Shipping?
COD (Cash on Delivery) shipping allows you to pay for your order in cash when it is delivered to your address. A flat fee of Rs 98 is charged for all orders using COD as the payment method.

How does COD Shipping work?
When you choose COD Shipping during checkout, your order will be processed, and our delivery partner will bring the package to your specified address. Upon delivery, you can make the payment in cash to the delivery person.

Why should I choose COD Shipping?
COD Shipping is a convenient option for customers who prefer to pay in cash at the time of delivery. It eliminates the need for online transactions and provides an additional layer of security by allowing you to inspect the items before making the payment.

Please note that shipping times may vary depending on your location and the availability of the products you have ordered. For more detailed shipping information or any other inquiries, don't hesitate to reach out to our dedicated customer support team. We are always here to assist you with any questions you may have.

Placing an order on our website is quick and easy. Here's a step-by-step guide to help you through the process:

1. Explore the Website:

   Start by browsing our website and exploring the wide range of products we offer. You can use the search bar or browse through different categories to find the items you're interested in purchasing.

2. Product Selection:

   Once you find a product you want to buy, click on it to view more details, such as product description, specifications, images, and price.

3. Add to Cart:

   If you're ready to purchase the item, click the "Add to Cart" button. This action will add the product to your shopping cart, and you can continue shopping for more items or proceed to checkout.

4. Review Your Cart:

   When you're done shopping, click on the shopping cart icon (usually located in the top right corner of the website) to review the items you've added to your cart. Here, you can modify quantities, remove items, or apply any applicable discounts or promo codes.

5. Checkout Process:

   Once you're satisfied with the items in your cart, click the "Checkout" or "Proceed to Checkout" button. You'll be directed to the checkout page, where you'll need to provide essential details.

6. Shipping Information:

   Enter your shipping address and contact details accurately. Make sure to double-check the information to ensure a smooth and successful delivery.

7. Select Shipping Method:

   Choose the shipping method that best suits your needs. We offer various shipping options, each with its associated cost and estimated delivery time.

8. Payment Information:

   Select your preferred payment method, such as credit/debit card, net banking, mobile payment, or any other available options. Follow the instructions to complete the payment securely.

9. Review Order:

   Before finalizing the purchase, review your order summary, including the total cost, shipping details, and the items you're buying.

10. Place Order:

    If everything looks good, click the "Place Order" or "Confirm Order" button to complete the transaction. Once the order is successfully placed, you will receive an order confirmation via email or SMS, containing all the necessary details.

Congratulations! You've successfully placed an order on our website. Our team will process your order promptly, and you can track the status of your delivery using the provided tracking information.

If you encounter any issues during the ordering process or have any questions, don't hesitate to reach out to our friendly customer support team. We're here to assist you and ensure a seamless shopping experience on our website. Happy shopping!

At our online ecommerce store, we offer a variety of secure and convenient payment methods to ensure a seamless shopping experience. The following payment methods are accepted:

• Credit/Debit Cards:

  We accept payments made using major credit and debit cards, such as Visa, Mastercard, American Express, and Discover. Simply enter your card details during checkout to complete the transaction.

• Net Banking:

  If you prefer to use online banking, you can pay for your order through net banking. We support a wide range of banks, making it convenient for you to transfer funds securely.

• Mobile Payments:

  You can make payments using mobile payment services offered by various providers. Whether you use mobile wallets or other mobile payment apps, we strive to accommodate your preferred method.

• Cash on Delivery (COD):

  For those who prefer to pay in cash at the time of delivery, we offer Cash on Delivery (COD) as a payment option. Simply select COD during checkout, and you can pay the delivery person in cash when your order arrives.

• Online Wallets:

  We accept payments from popular online wallets like PayPal and others. Using an online wallet allows for a quick and secure transaction without the need to enter your card or bank details on our site.

We understand the importance of security when it comes to online transactions, and we assure you that all payment methods offered on our website are protected with the latest encryption and security measures.

If you have any specific payment-related questions or encounter any issues during the payment process, feel free to contact our customer support team. We are here to assist you and make your shopping experience as smooth as possible.

We apologize for any inconvenience you may have faced during the payment process. If you notice that the amount has been deducted from your account, but the payment does not reflect on our website, please follow these steps:

1. Check Your Order History:

   Before taking any action, log in to your account on our website and go to your order history or dashboard. Verify if the payment and order are displayed there. Sometimes, there might be a slight delay in updating the payment status.

2. Refresh the Page:

   If the payment still doesn't reflect, try refreshing the page or clearing your browser's cache. Sometimes, a simple browser refresh can resolve the issue.

3. Contact Our Support Team:

   If the payment is still not showing after following the above steps, please reach out to our customer support team immediately. You can send an email to since7store@gmail.com with the subject "Payment Deducted but Not Reflected."

When contacting our support team, please provide the following details in your email:

• Your full name
• Email address used for the order
• Date and time of the transaction
• Transaction ID or reference number
• Amount deducted from your account
• Screenshot or transaction details as proof of payment

Our dedicated support team will investigate the issue promptly and work towards resolving it to your satisfaction. Rest assured, we value our customers and strive to ensure a smooth shopping experience for each one of you.

We appreciate your understanding and cooperation. Feel free to contact us if you have any other questions or concerns. We are here to assist you and ensure you have a pleasant shopping experience at our online ecommerce store.

No, you do not have to pay anything if you receive a wrong/defective item.

We value your satisfaction and aim to provide the best shopping experience possible. If, by any chance, you receive an incorrect or defective item, we apologize for the inconvenience and are here to make it right.

Our return policy ensures that:

• You are not charged any return shipping fees if the reason for the return is due to an error on our part, such as sending the wrong product or if the item is defective.
• If you encounter any issues with your order, please contact our customer support team immediately to initiate the return process.
• We may request additional information or evidence, such as photographs of the incorrect or defective item, to process your return request efficiently.
• Once your return request is approved, we will provide you with a prepaid shipping label or arrange for a pick-up, so you can return the item without any cost to you.
• Upon receiving the returned item and verifying its condition, we will either issue a full refund or send a replacement, as per your preference.

Rest assured, we take quality control seriously and strive to minimize any instances of wrong or defective items being shipped. In the rare event that such a situation arises, we are committed to resolving it promptly and ensuring your satisfaction.

If you have any questions or need assistance with a return, please don't hesitate to contact our dedicated customer support team. We are here to help and make the return process as smooth as possible for you.

You can return an item only if you receive a broken/defective product. We apologize for any inconvenience this may have caused, and we are here to assist you with the return process.

If you encounter an issue with a broken or defective item, please follow these steps to initiate the return:

1. Contact Customer Support: Get in touch with our customer support team as soon as possible to report the issue. You can reach out to us via email, phone, or through the contact form on our website.
2. Provide Order Details: When contacting customer support, please provide your order details, including the order number, the name of the item, and a brief description of the issue you are facing.
3. Submit Evidence (if required): In some cases, we may request additional evidence to verify the condition of the item. This may include photographs or videos showing the defect or damage.
4. Receive Return Authorization: Once your return request is reviewed and approved, our customer support team will provide you with a return authorization or reference number.
5. Arrange Pickup: We will coordinate the return pickup from your address at no cost to you. Our courier partner will schedule the pickup based on your availability.
6. Securely Package the Item: Please ensure that the item is securely packed in its original packaging or a suitable box to prevent any further damage during the return shipping process.
7. Handover the Item: When the courier arrives for the pickup, hand over the securely packaged item, along with the return authorization/reference number.
8. Confirmation and Refund/Replacement: After we receive the returned item and verify its condition, we will process your refund or send a replacement item, depending on your preference.

We strive to resolve return requests promptly and ensure that you are satisfied with our service. If you have any questions or need assistance with the return process, please don't hesitate to contact our dedicated customer support team. We are here to help and make the return process as hassle-free as possible for you.